ACHIEVing
THE RIGHT BALANCE IN THE HARD DECISIONS

ABOUT GoldLinQ

As the Operator Franchisee, GoldLinQ Pty Ltd is contracted by the Queensland Government for the design, construction, operations and maintenance of the Gold Coast light rail system. This is achieved through strategic partnerships with the GoldLinQ consortium members and a strong vision for the future of the Gold Coast.

OUR VISION

LinQing the Gold Coast Community.

PURPOSE

To create a world-class, sustainable, city changing, integrated light rail system for the future prosperity of the Gold Coast community.

BEHAVIOURS

The behaviours that we value are:

  • Caring for each other and always making safety our highest priority
  • Working together - one community, one project, one team, one success
  • Having pride in our product and service and celebrate our achievements
  • Displaying boldness, energy and passion in all that we do
  • Earning and delivering trust and respect through integrity, delivery, empathy and openness
  • Visible and active leadership at every level
  • Reliability - delivering on our commitments
  • Value the truth - challenge assumptions

OBJECTIVES

Our objectives are to:

  • Sustain a zero harm environment for our people, public, passengers and local communities
  • Be on time and reliable in design, construction and operation
  • Deliver a quality world-class product, services and image
  • Provide economic and social benefits for our passengers, our community, businesses and project partners
  • Demonstrate value for money for the State and community
  • Achieve maximum potential of the system by encouraging people out of cars, into the light rail and promoting future connections to Helensvale and the Gold Coast airport
  • Minimise environmental impacts and promote sustainable outcomes

STRATEGIES

To succeed we:

  • Think like a passenger: empower our people to improve passenger journeys, comfort and understanding and to promote public transport
  • Are led by the end result - operator led
  • Engage and communicate to achieve community ownership of the light rail system
  • Utilise world class expertise and best practice in leadership, management, technology and operations
  • Attract and retain quality people
  • Focus on the long term view
  • Achieve full integration - community, station destinations, transport providers and project partners
  • Achieve the right balance in the hard decisions